Work Readiness Certification
Aim: To prepare new hires for the working world in a corporate environment
Learning Outcomes:
Module 1: Personal Effectiveness Skills
Module 2: Customer Service and Communication skills
Module 3: Professional Effectiveness Skills
Module 4: Business Communication and Writing Skills
Module 5: Personal Leadership Skills
Module 6: Accessing the World of Work
Elective Module: Complex Units
Contact Center Certification
Aim: To prepare new hires for the working world in a contact center environment
Learning Outcomes:
• Soft Skills
• EQ
• Business Communication Skills
• Customer Services
• Sales Skills
• Objection Handling
• E-mail Etiquette
• Computer Literacy ( Word/XL/Powerpoint)
• Time Management
